OUR COMMITMENT TO CUSTOMER SERVICE
Gordon College is joining a system-wide effort to improve responsiveness to those it serves. This effort is in response to a request by University System of Georgia (USG) Chancellor Erroll B. Davis Jr. to provide faster, friendlier, more efficient service to the USG's "customers."
Dennis Chamberlain, Vice President for Student Affairs serves as the Gordon College customer service champion. Gordon's plan focuses on the admissions and financial aid departments, but is not limited to those operations. "We have reviewed our procedures for billing, scheduling, and issuing refunds and have determined that by coordinating deadlines across departments we can move our processes in these areas into a more customer-focused mode rather than an institution-focused mode," said Chamberlain. "Accountability is a big part of this initiative and Gordon College is implementing a plan with clear and measurable ways to track our progress."
Gordon College President Lawrence Weill says there is an expectation at Gordon that all staff be responsive to student needs. "Gordon College has educated Georgians for more than 154 years, and we are most proud of our reputation for providing a caring community for learners. But we also believe in and practice continuous improvement. We believe the feedback we receive through the implementation of this focus will be useful to us in improving our service to students," said Weill.
If you have suggestions or concerns we would like to hear them. You can voice your opinions about how well we are meeting your expectations by emailing your comments to (). Our goal is to serve you in a Faster, Friendlier, and Easier manner. Thank you for giving us the opportunity to serve you.